FAQs

Can I check the status of my order?

Yes. See the Track My Order Area for order status.
 

How much will it cost to deliver my order?

All orders will be delivered at the flat rate of $10.

 

Is it safe to use my credit card here?

Yes! We utilise industry standard encryption to ensure your personal and credit card details remain confidential. After processing an order, no credit card details are retained. At no time do we transmit insecure personal information over the Internet.
 

What credit cards do you accept?

We accept Visa & MasterCard. We also accept Visa & MasterCard Debit cards, plus we now also accept PayPal.
 

What will my credit card statement show?

Sex Toy endeavors to be as discrete as possible in every factor of your ordering process. We advise our merchant to use our Company name of "Equus WA Pty Ltd" for your discretion.
 

How will you deliver my order?

Your order will arrive in plain packaging, with no mention of Sex Toy .
For your discretion the sender’s details will be marked as coming from "‘Equus WA Pty Ltd".
For more information, see our Shipping page.

 

Where do you deliver to?

We deliver within Australia only.
 

What if I'm not home?

If there is no-one home Australia Post will leave you a card, you can then collect your parcel at the nearest Post office.
 

Do you deliver to P.O. Boxes?

Yes, to Australian P.O. Boxes.
 

What about my Privacy?

Being in the adult retail industry for over 17 years we know how important privacy is, You can find out more about what we will and will not do with your personal information on the privacy page.
 

Are batteries included?

Some products include batteries, This can be found in the products description.

Can I get more information about a product?

Yes you can  Email our staff.
 

So what if my Lingerie doesn't fit?

Please note that for health reasons, we are unable to offer an credit on lingerie items including body stockings, hosiery, thongs, g-strings and briefs. We are also unable to offer an online credit or refund on intimate apparel and/or costumes simply because you "changed your mind".

We MAY issue an online credit or refund on intimate apparel and/or costumes if your outfit does not fit, provided it has not been worn, damaged, soiled or laundered in any way and is returned to us in its original packaging with and labels attached. Accordingly please ensure you wear under garments when trying these items on at home and take care when unpacking and repacking your outfit. We reserve the right to refuse an credit if in our opinion the outfit has been worn, soiled or laundered in any way.

Please refer to the size guide in the product description and select your size carefully. Our intimate apparel and costumes are typically tight fitting, so if you are in doubt between two sizes, we suggest purchasing the larger size for a more comfortable fit.

We cannot offer an credit on any sale, clearance or discounted item, unless the item is found to be faulty.

YOU are responsible for all return shipping costs when sending an item back to us for an credit. Please send by registered post and retain your proof of postage as we do not take responsibility for goods lost or misplaced in transit.

You must notify us within five 5 working days from the date of receiving your order to be eligible for an credit. All returns MUST be accompanied by a Return Authorisation number to be considered for credit, this is done via our website. Please see our Returns page for more information.